https://www.empirerecruitmentsolutions.co.in Vacancy Thu, 28 May 2026 01:42:14 +0530 en-us https://www.empirerecruitmentsolutions.co.in https://www.empirerecruitmentsolutions.co.in/job-openings-for-customer-care-associate-bhubaneswar-1385942.htm https://www.empirerecruitmentsolutions.co.in/job-openings-for-customer-care-associate-bhubaneswar-1385942.htm Mon, 08 Dec 2025 00:00:00 +0530 - Answer incoming calls and respond to customer emails in a timely and professional manner: As a Customer Care Associate, you will be responsible for handling customer inquiries and providing them with accurate information and assistance. - Resolve customer complaints and provide appropriate solutions: You will need to listen to customer concerns, address their issues effectively, and ensure customer satisfaction with our products or services. - Make outbound calls to potential customers for sales purposes: Utilizing your convincing power and communication skills, you will be required to make cold calls to promote our products and services and generate sales leads. - Update customer information in the database during and after each call: It is essential to maintain accurate records of customer interactions, feedback, and transactions to ensure efficient customer service and follow-up. - Work collaboratively with team members to achieve customer satisfaction goals: As part of the Customer Care team, you will need to communicate effectively with colleagues and work together towards meeting customer care targets and objectives. Skills and Expectations: - Strong communication skills and fluency in English in order to effectively interact with customers. - Ability to handle multiple tasks simultaneously and prioritize workload. - Good interpersonal skills and a friendly demeanor to build rapport with customers. - Basic computer knowledge to navigate through databases and CRM systems. - Willingness to work in a fast-paced environment and adapt to changing customer needs and expectations.