https://www.empirerecruitmentsolutions.co.in Vacancy Thu, 28 May 2026 01:42:23 +0530 en-us https://www.empirerecruitmentsolutions.co.in https://www.empirerecruitmentsolutions.co.in/job-openings-for-customer-support-executive-baramunda-bhubaneswar-1391422.htm https://www.empirerecruitmentsolutions.co.in/job-openings-for-customer-support-executive-baramunda-bhubaneswar-1391422.htm Mon, 29 Dec 2025 00:00:00 +0530 Key responsibilities: 1. Respond to customer inquiries: You will be responsible for promptly and effectively addressing customer questions and concerns via phone, email, or chat. 2. Provide product information: You will need to have a good understanding of the company's products and services to assist customers with their queries. 3. Resolve customer complaints: Handling customer complaints professionally and finding suitable solutions to ensure customer satisfaction. 4. Update customer records: Maintaining accurate and up-to-date customer information in the database. 5. Work collaboratively: Coordinate with other team members to ensure efficient resolution of customer issues. Required skills and expectations: 1. Excellent communication skills: Strong verbal and written communication skills are essential for interacting with customers effectively. 2. Problem-solving abilities: You should be able to analyze customer issues and provide appropriate solutions efficiently. 3. Empathy and patience: Demonstrating empathy towards customers and maintaining a calm demeanor while handling complaints. 4. Basic computer skills: Proficiency in using Microsoft Office and ability to learn new software quickly. 5. Customer-oriented mindset: A focus on delivering exceptional customer service and a willingness to go the extra mile to assist customers.